Call center arrival modeling: A Bayesian state-space approach (Q2994799): Difference between revisions

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+Modeling Daily Arrivals to a Telephone Call Center
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+Statistical Analysis of a Telephone Call Center
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+Managing uncertainty in call centres using Poisson mixtures
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+Optimal stopping in software testing
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+Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
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+Q3723549
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+A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center
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+Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
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+Bayesian forecasting and dynamic models.
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+Dynamic staffing in a telephone call center aiming to immediately answer all calls
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