| Publication | Date of Publication | Type |
|---|
| Optimal call center forecasting and staffing | 2022-11-22 | Paper |
| Modeling COVID-19 hospital admissions and occupancy in the Netherlands | 2022-09-09 | Paper |
| Front-office multitasking between service encounters and back-office tasks | 2021-05-03 | Paper |
| A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments | 2020-10-05 | Paper |
| Flexible Staffing for Call Centers with Non-stationary Arrival Rates | 2017-11-30 | Paper |
| Queueing model for call blending in call centers | 2017-06-20 | Paper |
| Staffing a call center with uncertain non-stationary arrival rate and flexibility | 2012-08-13 | Paper |
| https://portal.mardi4nfdi.de/entity/Q2889475 | 2012-06-07 | Paper |
| TECHNICAL NOTE—A Note on Profit Maximization and Monotonicity for Inbound Call Centers | 2012-03-26 | Paper |
| Dynamic control of a single-server system with abandonments | 2011-02-03 | Paper |
| Online scheduling policies for multiclass call centers with impatient customers | 2010-09-09 | Paper |
| Optimising a general repair kit problem with a service constraint | 2010-01-15 | Paper |
| Resource allocation in grid computing | 2009-08-28 | Paper |
| Optimal Transmission Policies for Noisy Channels | 2009-07-03 | Paper |
| Monotonicity in Markov Reward and Decision Chains: Theory and Applications | 2008-04-30 | Paper |
| On the Optimality of the Generalized Shortest Queue Policy | 2007-01-19 | Paper |
| On the Shortest Queue Policy for the Tandem Parallel Queue | 2007-01-19 | Paper |
| On the Assignment of Customers to Parallel Queues | 2007-01-19 | Paper |
| Workload minimization in re-entrant lines | 2007-01-09 | Paper |
| On Suboptimal Policies in Multiclass Tandem Models | 2006-08-30 | Paper |
| The effect of service time variability on maximum queue lengths in MX/G/1 queues | 2006-01-26 | Paper |
| A formula for tail probabilities of Cox distributions | 2005-04-18 | Paper |
| Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters | 2004-10-05 | Paper |
| An explicit solution for the value function of a priority queue | 2004-09-09 | Paper |
| On the structure of value functions for threshold policies in queueing models | 2004-05-18 | Paper |
| CONVEXITY IN TANDEM QUEUES | 2004-03-29 | Paper |
| On the bias vector of a two-class preemptive priority queue | 2003-07-16 | Paper |
| On optimal call admission control in resource-sharing system | 2003-04-22 | Paper |
| Queueing models of call centers: An introduction | 2003-01-27 | Paper |
| On the convergence of the power series algorithm | 2002-11-27 | Paper |
| Managing uncertainty in call centres using Poisson mixtures | 2002-11-21 | Paper |
| ON THE COMPARISON OF QUEUEING SYSTEMS WITH THEIR FLUID LIMITS | 2002-05-20 | Paper |
| ON DEVIATION MATRICES FOR BIRTH–DEATH PROCESSES | 2002-01-14 | Paper |
| On the value of learning for Bernoulli bandits with unknown parameters | 2001-08-05 | Paper |
| Minimizing response times and queue lengths in systems of parallel queues | 2001-05-08 | Paper |
| On the static assignment to parallel servers | 2000-10-17 | Paper |
| Stochastic scheduling with event-based dynamic programming | 2000-08-10 | Paper |
| On the value function of a priority queue with an application to a controlled polling model | 2000-07-05 | Paper |
| Stochastic Bounds for Queueing Systems with Multiple On–Off Sources | 2000-04-09 | Paper |
| Structural results for the control of queueing systems using event-based dynamic programming | 1999-07-19 | Paper |
| Optimal control of tandem reentrant queues | 1999-05-17 | Paper |
| A transformation method for stochastic control problems with partial observations | 1999-01-12 | Paper |
| On submodular value functions and complex dynamic programming | 1998-12-02 | Paper |
| Assigning a single server to inhomogeneous queues with switching costs | 1998-07-22 | Paper |
| Optimal repairman assignment in two symmetric maintenance models | 1998-06-11 | Paper |
| On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net | 1997-11-25 | Paper |
| Optimal control in light traffic Markov decision processes | 1997-07-23 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4343719 | 1997-07-06 | Paper |
| Control of a random walk with noisy delayed information | 1997-02-28 | Paper |
| A simple proof of the optimality of a threshold policy in a two-server queueing system | 1997-02-27 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4331897 | 1997-02-13 | Paper |
| On the Pathwise Optimal Bernoulli Routing Policy for Homogeneous Parallel Servers | 1996-10-14 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4325374 | 1995-03-08 | Paper |
| On the optimality of LEPT and μc rules for parallel processors and dependent arrival processes | 1994-02-07 | Paper |
| Stochastic scheduling games with Markov decision arrival processes | 1994-01-19 | Paper |
| Marked point processes as limits of Markovian arrival streams | 1993-08-30 | Paper |
| Optimal server assignment in the case of service times with monotone failure rates | 1993-06-29 | Paper |
| The µc-rule is not optimal in the second node of the tandem queue: a counterexample | 1992-06-28 | Paper |
