Joint chance-constrained staffing optimization in multi-skill call centers
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Publication:2168732
DOI10.1007/s10878-021-00830-1zbMath1498.90185OpenAlexW4206745969MaRDI QIDQ2168732
Thuy Anh Ta, Tien Mai, Tien Thanh Dam
Publication date: 26 August 2022
Published in: Journal of Combinatorial Optimization (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10878-021-00830-1
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