Call center arrival modeling: A Bayesian state-space approach
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Publication:2994799
DOI10.1002/nav.20436zbMath1210.90048OpenAlexW2167558139MaRDI QIDQ2994799
Publication date: 29 April 2011
Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1002/nav.20436
Bayesian inference (62F15) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
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Sequential modeling, monitoring, and forecasting of streaming web traffic data ⋮ Sequential Bayesian analysis of multivariate count data ⋮ \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center ⋮ Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center ⋮ Discussion of ‘Multi‐stage multivariate modeling of temporal patterns in prescription counts for competing drugs in a therapeutic category’ ⋮ A family of multivariate non‐gaussian time series models ⋮ Decision making under uncertain and dependent system rates in service systems ⋮ Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
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- Modeling Daily Arrivals to a Telephone Call Center
- A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Optimal stopping in software testing
- Managing uncertainty in call centres using Poisson mixtures
- Statistical Analysis of a Telephone Call Center
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