Customer Learning in Call Centers from Previous Waiting Experiences

DOI10.1287/opre.2018.1738zbMath1443.90150OpenAlexW2886513384WikidataQ129383589 ScholiaQ129383589MaRDI QIDQ4971572

Jayashankar M. Swaminathan, Seyed Morteza Emadi

Publication date: 12 October 2020

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.2018.1738

zbMATH Keywords

Bayesian learningstructural estimationabandonment

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Applications of Markov renewal processes (reliability, queueing networks, etc.) (60K20)

Related Items (1)

Late-rejection, a strategy to perform an overflow policy

Uses Software

• KNITRO

Cites Work

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