The following pages link to DATA-MOCCA (Q23226):
Displaying 6 items.
- Data-stories about (im)patient customers in tele-queues (Q386354) (← links)
- Designing a call center with an IVR (interactive voice response) (Q607632) (← links)
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue (Q812134) (← links)
- Workload forecasting for a call center: methodology and a case study (Q965108) (← links)
- Robust and data-driven approaches to call centers (Q992722) (← links)
- A normal copula model for the arrival process in a call center (Q4929089) (← links)
