A stochastic programming model for scheduling call centers with global service level agreements (Q613494): Difference between revisions

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-.1016/j.ejor.2010.06.013
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+Call center staffing with simulation and cutting plane methods
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+.1016/J.EJOR.2010.06.013
@@ Property / DOI: 10.1016/J.EJOR.2010.06.013 / rank @@
+Normal rank