Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime

DOI10.1007/S11134-013-9367-5zbMath1277.90035OpenAlexW2158771980MaRDI QIDQ386345

Avishai Mandelbaum, Ananda P. N. Weerasinghe

Publication date: 9 December 2013

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s11134-013-9367-5

zbMATH Keywords

call centersasymptotic optimalitymany-server queuesdiffusion processes and approximationsHalfin-Whitt (QED) heavy-traffic regimelocal-time process

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Optimal stochastic control (93E20) Applications of stochastic analysis (to PDEs, etc.) (60H30)

Related Items (9)

Optimal inventory control with path-dependent cost criteria ⋮ Designing a call center with an IVR (interactive voice response) ⋮ Optimal admission control for many-server systems with QED-driven revenues ⋮ On the Taylor Expansion of Value Functions ⋮ Controlling the Running Maximum of a Diffusion Process and an Application to Queueing Systems ⋮ Fluid approximations and control of queues in emergency departments ⋮ Convergence of a queueing system in heavy traffic with general patience-time distributions ⋮ Analysis of \(M^{ X}/ G/1\) queues with impatient customers ⋮ Optimal service rate perturbations of many server queues in heavy traffic

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