Appointment-driven queueing systems with non-punctual customers

DOI10.1007/S11134-021-09724-9MaRDI QIDQ2158599zbMATH OpenOpenAlexFDO

Authors Oualid Jouini, Saif Benjaafar, Bingnan Lu, Siqiao Li, Benjamin Legros

Publication date 26 July 2022

Published in Queueing Systems (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s11134-021-09724-9

zbMATH Keywords

appointment-driven arrivalscustomer no-showscustomer punctualityfinite arrivals

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

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Cites work

• scientific article; zbMATH DE number 4002871 (Why is no real title available?)
• scientific article; zbMATH DE number 3405314 (Why is no real title available?)
• A computational approach to optimized appointment scheduling
• A data-driven model of an appointment-generated arrival process at an outpatient clinic
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• Analytic Inequalities
• Appointment scheduling under patient preference and no-show behavior
• Choosing a Good Appointment System—A Study of Queues of the Type (D, M, 1)
• Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities
• Dynamic allocation of airline check-in counters: a queueing optimization approach
• Inequalities: theory of majorization and its applications
• Integer programming approaches for appointment scheduling with random no-shows and service durations
• Optimal stationary appointment schedules
• Optimally scheduling \(N\) customer arrival times for a single-server system
• Outpatient appointment systems in healthcare: a review of optimization studies
• Outpatient scheduling with unpunctual patients and no-shows
• Reducing Delays for Medical Appointments: A Queueing Approach
• Scheduling Arrivals to Queues: A Single-Server Model with No-Shows
• Sequencing and scheduling \(N\) customers for a stochastic server

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