Sharing delay information in service systems: a literature survey (Q1992144): Difference between revisions

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+https://doi.org/10.1007/s11134-018-9577-y
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+W2795284296
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+Optimal Priority-Purchasing and Pricing Decisions in Nonmonopoly and Monopoly Queues
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+The Impact of Delaying the Delay Announcements
@@ Property / cites work: The Impact of Delaying the Delay Announcements / rank @@
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+“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
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+Admission Control to an M/M/1 Queue with Partial Information
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+Contact Centers with a Call-Back Option and Real-Time Delay Information
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+On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
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+The Impact of Delay Announcements in Many-Server Queues with Abandonment
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+Q5560061
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+Equilibrium customer strategies in a single server Markovian queue with setup times
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+Quoting Customer Lead Times
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+Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs
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+Optimal balking strategies and pricing for the single server Markovian queue with compartmented waiting space
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+Congestion Tolls for Poisson Queuing Processes
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+Q3511006
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+Analysis and Comparison of Queues with Different Levels of Delay Information
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+The effects of information on a queue with balking and phase‐type service times
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+The effects of the availability of waiting-time information on a balking queue
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+THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING
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+Heavy-Traffic Limits for Queues with Many Exponential Servers
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+INFORMATION AND UNCERTAINTY IN A QUEUING SYSTEM
@@ Property / cites work: INFORMATION AND UNCERTAINTY IN A QUEUING SYSTEM / rank @@
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+Rational Queueing
@@ Property / cites work: Rational Queueing / rank @@
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+Equilibrium strategies and the value of information in a two line queueing system with threshold jockeying
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+Equilibrium strategies for queues with impatient customers
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+To queue or not to queue: equilibrium behavior in queueing systems.
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+The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue
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+Homogeneous customers renege from invisible queues at random times under deteriorating waiting conditions
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+On Accommodating Customer Flexibility in Service Systems
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+Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing
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+Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments
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+Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity
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+A model for rational abandonments from invisible queues
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+Data-stories about (im)patient customers in tele-queues
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+The Regulation of Queue Size by Levying Tolls
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+Q3792024
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+Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
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+Comparisons between observable and unobservable M/M/1 queues with respect to optimal customer behavior
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+Equilibrium analysis of the observable queues with balking and delayed repairs
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+Improving Service by Informing Customers About Anticipated Delays
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+Predicting Queueing Delays
@@ Property / cites work: Predicting Queueing Delays / rank @@
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+Stochastic-Process Limits
@@ Property / cites work: Stochastic-Process Limits / rank @@
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+Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
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+Engineering Solution of a Basic Call-Center Model
@@ Property / cites work: Engineering Solution of a Basic Call-Center Model / rank @@
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+Q130018204
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+Publication:1992144