“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
From MaRDI portal
Publication:2893912
DOI10.1287/opre.1110.0976zbMath1241.91032OpenAlexW2144979199MaRDI QIDQ2893912
Itai Gurvich, Gad Allon, Achal Bassamboo
Publication date: 26 June 2012
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/81d128d616576dda33dc42fb57c2d5d5c8cd6e40
probabilityapplicationsqueuesnoncooperativestochastic model applicationsdynamic programming/optimal controlbalking and reneginggames/group decisions
Related Items (22)
Information Inundation on Platforms and Implications ⋮ Service supply chain management: a review of operational models ⋮ Recent research developments of strategic consumer behavior in operations management ⋮ Queues with Delayed Information: A Dynamical Systems Perspective ⋮ An analysis of queues with delayed information and time-varying arrival rates ⋮ Designing a service system with price- and distance-sensitive demand: a case study in mining industry ⋮ Data-stories about (im)patient customers in tele-queues ⋮ Dynamic appointment scheduling with wait-dependent abandonment ⋮ On the optimal disclosure of queue length information ⋮ The impact of ex-post information sharing on a two-echelon supply chain with horizontal competition and capacity constraint ⋮ Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value ⋮ Optimal Signaling Mechanisms in Unobservable Queues ⋮ Optimal Signaling of Content Accuracy: Engagement vs. Misinformation ⋮ Nonlinear Dynamics in Queueing Theory: Determining the Size of Oscillations in Queues with Delay ⋮ Profit maximization in the $M/M/1$ queue ⋮ Sharing delay information in service systems: a literature survey ⋮ Unnamed Item ⋮ Deterministic state-based information disclosure policies and social welfare maximization in strategic queueing systems ⋮ A Stochastic Analysis of Queues with Customer Choice and Delayed Information ⋮ The effects of the availability of waiting-time information on a balking queue ⋮ Breaking the Symmetry in Queues with Delayed Information ⋮ Queues with Choice via Delay Differential Equations
This page was built for publication: “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
