The impact of customer returns on supply chain decisions under various channel interactions

DOI10.1007/S10479-013-1326-3MaRDI QIDQ363549zbMATH OpenOpenAlexFDO

Authors Peter C. Bell, Jing Chen

Publication date 3 September 2013

Published in Annals of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10479-013-1326-3

zbMATH Keywords

information sharingchannel interactionmanaging customer returns

Mathematics Subject Classification ID

Auctions, bargaining, bidding and selling, and other market models (91B26)

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Cites work

• A framework for the value of information in inventory replenishment
• A game theory approach in seller-buyer supply chain
• A stochastic and asymmetric-information framework for a dominant-manufacturer supply chain
• Direct marketing, indirect profits: A strategic analysis of dual-channel supply-chain design
• Manufacturer's pricing strategy and return policy for a single-period commodity
• Modeling returns of merchandise in an inventory system
• Return handling options and order quantities for single period products.
• The impact of customer returns on pricing and order decisions
• The impact of sharing customer returns information in a supply chain with and without a buyback policy
• The impacts of the full returns policy on a supply chain with information asymmetry
• The newsboy problem with resalable returns: a single period model and case study
• When should a manufacturer share truthful manufacturing cost information with a dominant retailer?

Cited in

(22)

• Return mode selection and pricing strategy for a dual-channel retailer
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• Optimal advance selling strategy with information provision for omni-channel retailers
• Measuring and eliminating the bullwhip in closed loop supply chains using control theory and Internet of Things
• Refurbished products and supply chain incentives
• Omni-channel strategy for an online retailer: considering experience service and shopping costs
• Store-assistance management for a supply chain with consumer return under consignment contract
• The impact of customer returns on pricing and order decisions
• Complexity study of the credit risk of a business group
• The impact of customer returns in a supply chain with a common retailer
• Retailer's rationale to refuse consumer returns in supply chains
• Fresh-keeping effort and channel performance in a fresh product supply chain with loss-averse consumers' returns
• Pass-through decision analysis in a supply chain
• The impact of sharing customer returns information in a supply chain with and without a buyback policy
• Bundle pricing strategies for two complementary products with different channel powers
• Pricing decisions for substitutable products with horizontal and vertical competition in fuzzy environments
• Coordination of a supply chain with consumer return under vendor-managed consignment inventory and stochastic demand
• An inventory game among multi-retailers under customer returns' impact
• Consumer returns reduction and information revelation mechanism for a supply chain
• Sustainable trade promotion decisions under demand disruption in manufacturer-retailer supply chains
• The impact of customer returns and bidirectional option contract on refund price and order decisions

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