Workload forecasting for a call center: methodology and a case study (Q965108): Difference between revisions

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+Workload forecasting for a call center: methodology and a case study
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+Forecasting call frequency at a financial services call centre
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+Modeling Daily Arrivals to a Telephone Call Center
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+Dimensioning Large Call Centers
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+Statistical Analysis of a Telephone Call Center
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+Mixed Models
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+Staffing of Time-Varying Queues to Achieve Time-Stable Performance
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+Best Linear Unbiased Estimation and Prediction under a Selection Model
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+Managing uncertainty in call centres using Poisson mixtures
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+Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
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+Q3998435
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+Q3747471
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+Analysis of call centre arrival data using singular value decomposition
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+Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
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+A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center
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+Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
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+Engineering Solution of a Basic Call-Center Model
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+What you should know about queueing models to set staffing requirements in service systems
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+Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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