Decision making under uncertain and dependent system rates in service systems

DOI10.1016/j.ejor.2020.09.005zbMath1487.90219OpenAlexW3086555288MaRDI QIDQ2029984

Tevfik Aktekin, Tahir Ekin

Publication date: 4 June 2021

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2020.09.005

zbMATH Keywords

simulationdecision analysisBayesian inferencecall centerstochastic service systems

Mathematics Subject Classification ID

Bayesian inference (62F15) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

Related Items (1)

Augmented simulation methods for discrete stochastic optimization with recourse

Uses Software

• R
• CosmoNest

Cites Work

• Unnamed Item
• Optimization by Simulated Annealing
• Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
• Bayesian inference for double Pareto lognormal queues
• A two-class queueing system with constant retrial policy and general class dependent service times
• Optimizing daily agent scheduling in a multiskill call center
• A subjective Bayesian approach to the theory of queues. I: Modeling
• A subjective Bayesian approach to the theory of queues. II: Inference and information in M/M/1 queues
• Bayesian analysis of \(M/Er/1\) and \(M/H_k/1\) queues
• Bayesian prediction in \(M/M/1\) queues
• Stabilizing performance in a service system with time-varying arrivals and customer feedback
• On the scheduling of operations in a chat contact center
• Modeling latent sources in call center arrival data
• Staffing call centers under arrival-rate uncertainty with Bayesian updates
• A class of stochastic programs with decision dependent uncertainty
• Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
• Decision dependent stochastic processes
• Call center arrival modeling: A Bayesian state-space approach
• Introduction to Stochastic Programming
• Bayesian Analysis of Stochastic Process Models
• Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
• Decision Analysis by Augmented Probability Simulation
• Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
• Service-Level Differentiation in Call Centers with Fully Flexible Servers
• Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance
• Bayesian modeling of abandonments in ticket queues
• Bayesian analysis of queues with impatient customers: Applications to call centers
• Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
• Server Staffing to Meet Time-Varying Demand
• Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
• Augmented nested sampling for stochastic programs with recourse and endogenous uncertainty
• Augmented Markov Chain Monte Carlo Simulation for Two-Stage Stochastic Programs with Recourse
• Optimal Bayesian Design by Inhomogeneous Markov Chain Simulation
• Statistical Analysis of a Telephone Call Center
• Nested sampling for general Bayesian computation

This page was built for publication: Decision making under uncertain and dependent system rates in service systems