Two fluid approximations for multi-server queues with abandonments

DOI10.1016/J.ORL.2004.09.002zbMath1090.90043OpenAlexW1983484708MaRDI QIDQ2488231

Ward Whitt

Publication date: 25 August 2005

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.orl.2004.09.002

zbMATH Keywords

Diffusion approximationsCall centersFluid limitsHeavy-traffic limitsMulti-server queues with abandonmentQueues with state-dependent rates

Mathematics Subject Classification ID

Approximation methods and heuristics in mathematical programming (90C59) Queues and service in operations research (90B22)

Related Items (5)

Transient analysis of the Erlang A model ⋮ Applications of fluid models in service operations management ⋮ Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection ⋮ Spectral gap of the Erlang A model in the Halfin-Whitt regime ⋮ Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue

Cites Work

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• The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue
• Limit theorems for random walks, birth and death processes, and diffusion processes
• Stochastic-Process Limits
• Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
• Engineering Solution of a Basic Call-Center Model
• Fluid Models for Multiserver Queues with Abandonments
• Limiting diffusion approximations for the many server queue and the repairman problem

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