Skilled workforce scheduling in service centres

DOI10.1016/J.EJOR.2007.11.008zbMATH Open1180.90141OpenAlexW2026455393MaRDI QIDQ954927FDOQ954927

Authors: Vicente Valls, Ángeles Pérez, Sacramento Quintanilla 

Publication date: 18 November 2008

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2007.11.008

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zbMATH Keywords

project schedulingservice centresmaximal and minimal time lagspercentage time lagsskilled workforce

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35)

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Cited In (26)

• Project scheduling with finite or infinite number of activity processing modes -- a survey
• Explainable real-time predictive analytics on employee workload in digital railway control rooms
• Staff assignment with lexicographically ordered acceptance levels
• Scheduling activities in project network with feeding precedence relations: an earliest start forward recursion algorithm
• A column generation approach for the integrated shift and task scheduling problem of logistics assistants in hospitals
• Robust competence assessment for job assignment
• A classification and new benchmark instances for the multi-skilled resource-constrained project scheduling problem
• Time and work generalised precedence relationships in project scheduling with pre-emption: an application to the management of service centres
• A combinatorial Benders decomposition algorithm for parallel machine scheduling with working-time restrictions
• A new algorithm for resource-constrained project scheduling with breadth and depth of skills
• Multi-skilled workforce scheduling model for MRO service center
• Stable multi-skill workforce assignments
• Workforce planning incorporating skills: state of the art
• Models and solution procedures for the resource-constrained project scheduling problem with general temporal constraints and calendars
• A mathematical model for the management of a service center
• Piecewise linear model for multiskilled workforce scheduling problems considering learning effect and project quality
• Controllable processing times in project and production management: analysing the trade-off between processing times and the amount of resources
• Solving a multi-objective multi-skilled manpower scheduling model by a fuzzy goal programming approach
• Resource leveling in a machine environment
• Scheduling and staffing multiple projects with a multi-skilled workforce
• The problem of scheduling for call-centre operators
• Multi-project scheduling problem under shared multi-skill resource constraints
• An improved MIP-based approach for a multi-skill workforce scheduling problem
• Operating room planning and surgical case scheduling: a review of literature
• Scheduling multi-skilled manpower with considering teams replacement and site-dependent vehicles routing
• The trade off between diversity and quality for multi-objective workforce scheduling

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