Skilled workforce scheduling in service centres

DOI10.1016/j.ejor.2007.11.008zbMath1180.90141OpenAlexW2026455393MaRDI QIDQ954927

Ángeles Pérez, Vicente Valls, M. Sacramento Quintanilla

Publication date: 18 November 2008

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2007.11.008

zbMATH Keywords

project schedulingservice centresmaximal and minimal time lagspercentage time lagsskilled workforce

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Queues and service in operations research (90B22)

Related Items (20)

Robust competence assessment for job assignment ⋮ Scheduling and staffing multiple projects with a multi-skilled workforce ⋮ Workforce planning incorporating skills: state of the art ⋮ Models and solution procedures for the resource-constrained project scheduling problem with general temporal constraints and calendars ⋮ Controllable processing times in project and production management: analysing the trade-off between processing times and the amount of resources ⋮ Solving a multi-objective multi-skilled manpower scheduling model by a fuzzy goal programming approach ⋮ Project scheduling with finite or infinite number of activity processing modes -- a survey ⋮ A classification and new benchmark instances for the multi-skilled resource-constrained project scheduling problem ⋮ Operating room planning and surgical case scheduling: a review of literature ⋮ Resource leveling in a machine environment ⋮ An improved MIP-based approach for a multi-skill workforce scheduling problem ⋮ A mathematical model for the management of a service center ⋮ Time and work generalised precedence relationships in project scheduling with pre-emption: an application to the management of service centres ⋮ Multi-project scheduling problem under shared multi-skill resource constraints ⋮ Staff assignment with lexicographically ordered acceptance levels ⋮ A column generation approach for the integrated shift and task scheduling problem of logistics assistants in hospitals ⋮ A combinatorial Benders decomposition algorithm for parallel machine scheduling with working-time restrictions ⋮ A new algorithm for resource-constrained project scheduling with breadth and depth of skills ⋮ Piecewise linear model for multiskilled workforce scheduling problems considering learning effect and project quality ⋮ Stable multi-skill workforce assignments

Cites Work

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• Machine scheduling with availability constraints
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• Staff scheduling and rostering: a review of applications, methods and models.
• A genetic algorithm for scheduling staff of mixed skills under multi-criteria
• A survey of the state-of-the-art of common due date assignment and scheduling research
• The multi-mode resource-constrained project scheduling problem with generalized precedence relations
• A branch-and-bound procedure for the multi-mode resource-constrained project scheduling problem with minimum and maximum time lags
• Using metaheuristics in multiobjective resource constrained project scheduling
• Multicriteria scheduling problems: a survey
• Resource-constrained project scheduling: A heuristic for the multi-mode case
• Project scheduling with multiple modes: A genetic algorithm
• An exact procedure for the resource-constrained weighted earliness-tardiness project scheduling problem
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