A stochastic programming model for scheduling call centers with global service level agreements

DOI10.1016/j.ejor.2010.06.013zbMath1206.90052OpenAlexW2098364636MaRDI QIDQ613494

Terry P. Harrison, Thomas R. Robbins

Publication date: 20 December 2010

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2010.06.013

zbMATH Keywords

stochastic programmingschedulingcall centersOR in manpower planning

Mathematics Subject Classification ID

Mixed integer programming (90C11) Stochastic programming (90C15) Stochastic scheduling theory in operations research (90B36) Theory of organizations, manpower planning in operations research (90B70)

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