Data-stories about (im)patient customers in tele-queues (Q386354): Difference between revisions

From MaRDI portal
Added link to MaRDI item.
ReferenceBot (talk | contribs)
Changed an Item
 
(6 intermediate revisions by 3 users not shown)
Property / describes a project that uses
 
Property / describes a project that uses: SEEStat / rank
 
Normal rank
Property / describes a project that uses
 
Property / describes a project that uses: invGauss / rank
 
Normal rank
Property / describes a project that uses
 
Property / describes a project that uses: DATA-MOCCA / rank
 
Normal rank
Property / describes a project that uses
 
Property / describes a project that uses: WaveLab / rank
 
Normal rank
Property / MaRDI profile type
 
Property / MaRDI profile type: MaRDI publication profile / rank
 
Normal rank
Property / full work available at URL
 
Property / full work available at URL: https://doi.org/10.1007/s11134-013-9354-x / rank
 
Normal rank
Property / OpenAlex ID
 
Property / OpenAlex ID: W2039809384 / rank
 
Normal rank
Property / cites work
 
Property / cites work: Survival and event history analysis. A process point of view / rank
 
Normal rank
Property / cites work
 
Property / cites work: Understanding the shape of the hazard rate: A process point of view. (With comments and a rejoinder). / rank
 
Normal rank
Property / cites work
 
Property / cites work: “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk / rank
 
Normal rank
Property / cites work
 
Property / cites work: Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments / rank
 
Normal rank
Property / cites work
 
Property / cites work: SCHEDULING IMPATIENT JOBS IN A CLEARING SYSTEM WITH INSIGHTS ON PATIENT TRIAGE IN MASS CASUALTY INCIDENTS / rank
 
Normal rank
Property / cites work
 
Property / cites work: Contact Centers with a Call-Back Option and Real-Time Delay Information / rank
 
Normal rank
Property / cites work
 
Property / cites work: The Impact of Delay Announcements in Many-Server Queues with Abandonment / rank
 
Normal rank
Property / cites work
 
Property / cites work: The <i>cμ/θ</i> Rule for Many-Server Queues with Abandonment / rank
 
Normal rank
Property / cites work
 
Property / cites work: A Diffusion Regime with Nondegenerate Slowdown / rank
 
Normal rank
Property / cites work
 
Property / cites work: Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited / rank
 
Normal rank
Property / cites work
 
Property / cites work: On a Data-Driven Method for Staffing Large Call Centers / rank
 
Normal rank
Property / cites work
 
Property / cites work: Statistical Analysis of a Telephone Call Center / rank
 
Normal rank
Property / cites work
 
Property / cites work: Q4849988 / rank
 
Normal rank
Property / cites work
 
Property / cites work: An invitation to reproducible computational research / rank
 
Normal rank
Property / cites work
 
Property / cites work: Staffing of Time-Varying Queues to Achieve Time-Stable Performance / rank
 
Normal rank
Property / cites work
 
Property / cites work: Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State / rank
 
Normal rank
Property / cites work
 
Property / cites work: Heavy-Traffic Limits for Queues with Many Exponential Servers / rank
 
Normal rank
Property / cites work
 
Property / cites work: Designing a call center with an IVR (interactive voice response) / rank
 
Normal rank
Property / cites work
 
Property / cites work: Dynamic scheduling of a \(GI/GI/1+GI\) queue with multiple customer classes / rank
 
Normal rank
Property / cites work
 
Property / cites work: Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals / rank
 
Normal rank
Property / cites work
 
Property / cites work: Strong approximation for Markovian service networks / rank
 
Normal rank
Property / cites work
 
Property / cites work: A model for rational abandonments from invisible queues / rank
 
Normal rank
Property / cites work
 
Property / cites work: Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers / rank
 
Normal rank
Property / cites work
 
Property / cites work: Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue / rank
 
Normal rank
Property / cites work
 
Property / cites work: Hazard Rate Scaling of the Abandonment Distribution for the <i>GI/M/n</i> + <i>GI</i> Queue in Heavy Traffic / rank
 
Normal rank
Property / cites work
 
Property / cites work: Performance analysis of a call center with interactive voice response units. / rank
 
Normal rank
Property / cites work
 
Property / cites work: FORECAST ERRORS IN SERVICE SYSTEMS / rank
 
Normal rank
Property / cites work
 
Property / cites work: Q4197160 / rank
 
Normal rank
Property / cites work
 
Property / cites work: A diffusion approximation for a GI/GI/1 queue with balking or reneging / rank
 
Normal rank
Property / cites work
 
Property / cites work: Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics / rank
 
Normal rank
Property / cites work
 
Property / cites work: Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support / rank
 
Normal rank

Latest revision as of 04:08, 7 July 2024

scientific article
Language Label Description Also known as
English
Data-stories about (im)patient customers in tele-queues
scientific article

    Statements

    Data-stories about (im)patient customers in tele-queues (English)
    0 references
    0 references
    0 references
    9 December 2013
    0 references
    0 references
    0 references
    0 references
    0 references
    queues
    0 references
    abandonment
    0 references
    call centers
    0 references
    data analysis
    0 references
    0 references
    0 references
    0 references
    0 references
    0 references
    0 references
    0 references