Data-stories about (im)patient customers in tele-queues (Q386354)

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Data-stories about (im)patient customers in tele-queues
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    title
    Data-stories about (im)patient customers in tele-queues (English)
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    author
    Avishai Mandelbaum
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    Sergey Zeltyn
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    publication date
    9 December 2013
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    Mathematics Subject Classification ID
    90B22
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    60K25
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    68M20
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    zbMATH DE Number
    6236700
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    zbMATH Keywords
    queues
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    abandonment
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    call centers
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    data analysis
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    describes a project that uses
    SEEStat
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    invGauss
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    DATA-MOCCA
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    WaveLab
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    OpenAlex ID
    W2039809384
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    cites work
    Q4849988
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    Q4197160
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