Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

DOI10.1016/S0377-2217(01)00332-0zbMath1073.90519OpenAlexW2045311004MaRDI QIDQ1848638

Evangelos Grigoroudis, Yiannis Siskos

Publication date: 13 November 2002

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(01)00332-0

zbMATH Keywords

Multicriteria analysisPreference disaggregationCustomer satisfaction analysisOrdinal regression

Mathematics Subject Classification ID

Decision theory (91B06) Management decision making, including multiple objectives (90B50)

Related Items (18)

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Uses Software

• TELOS
• UTA Plus

Cites Work

• Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
• Linear programming techniques for multidimensional analysis of preferences
• Measuring customer satisfaction using a collective preference disaggregation model
• TELOS: a customer satisfaction evaluation software
• Le traitement des solutions quasi optimales en programmation linéaire continue : une synthèse
• Linear Programming Techniques for Regression Analysis
• Applications comparées des méthodes d'analyse multicritère UTA
• Comparative analysis of UTA multicriteria methods.
• Customer satisfaction measurement in the private bank sector.
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