Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
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Cites work
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- Le traitement des solutions quasi optimales en programmation linéaire continue : une synthèse
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Cited in
(27)- Customer satisfaction evaluation. Methods for measuring and implementing service quality.
- Measuring customer satisfaction using a collective preference disaggregation model
- A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
- Customer satisfaction analysis: identification of key drivers.
- Multicriteria methodology for the evaluation of a Greek engineering department.
- Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction
- Disaggregating time series on multiple criteria for robust forecasting: the case of long-term electricity demand in Greece
- An ordinal regression approach for analyzing consumer preferences in the art market
- Choice-based preference disaggregation concerning vehicle technologies
- A possibilistic-valued multi-criteria decision-making support for marketing activities in e-commerce: Feedback based diagnosis system
- Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
- The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
- A multicriteria DSS for stock evaluation using fundamental analysis
- Robust ordinal regression for value functions handling interacting criteria
- Multi-criteria group decision making based on bilateral agreements
- An ordinal regression method for multicriteria analysis of customer satisfaction
- Measuring the quality of service: a new approach based on conjoint analysis
- Service quality evaluation in the tourism industry: a SWOT analysis approach
- Assessing e-participation via user's satisfaction measurement: the case of OurSpace platform
- Using multiobjective mathematical programming to link national competitiveness, productivity, and innovation
- The satisfaction of healthcare consumers: analysis and comparison of different methodologies
- Customer satisfaction in the presence of imperfect knowledge of data
- Analysis of customer satisfaction survey on E-wallets using simple additive weighting and TOPSIS methods
- Importance-performance analysis to develop product/service improvement strategies through online reviews with reliability
- Extracting knowledge from customer reviews: an integrated framework for digital platform analytics
- A probabilistic preference learning approach for multiple criteria ranking in dynamic decision context
- ACUTA: a novel method for eliciting additive value functions on the basis of holistic preference statements
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