Publication | Date of Publication | Type |
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Appointment-driven service systems with many servers | 2022-06-16 | Paper |
Statistical theory powering data science | 2020-08-26 | Paper |
Time-varying many-server finite-queues in tandem: comparing blocking mechanisms via fluid models | 2020-02-10 | Paper |
Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection | 2018-11-02 | Paper |
Performance-based routing | 2018-09-28 | Paper |
Personalized queues: the customer view, via a fluid model of serving least-patient first | 2018-06-13 | Paper |
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing | 2017-12-15 | Paper |
https://portal.mardi4nfdi.de/entity/Q3466709 | 2016-01-25 | Paper |
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback | 2016-01-22 | Paper |
Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State | 2014-07-11 | Paper |
Predicting the continuation of a function with applications to call center data | 2014-01-20 | Paper |
Erratum to: Data-stories about (im)patient customers in tele-queues | 2013-12-09 | Paper |
Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime | 2013-12-09 | Paper |
Data-stories about (im)patient customers in tele-queues | 2013-12-09 | Paper |
Queues with Many Servers and Impatient Customers | 2012-05-24 | Paper |
Service-Level Differentiation in Call Centers with Fully Flexible Servers | 2012-02-29 | Paper |
Staffing of Time-Varying Queues to Achieve Time-Stable Performance | 2012-02-29 | Paper |
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support | 2012-02-19 | Paper |
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers | 2011-11-24 | Paper |
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers | 2011-07-19 | Paper |
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime | 2011-04-27 | Paper |
Simplified Control Problems for Multiclass Many-Server Queueing Systems | 2011-04-27 | Paper |
Directional Derivatives of Oblique Reflection Maps | 2011-04-27 | Paper |
Designing a call center with an IVR (interactive voice response) | 2010-11-22 | Paper |
Workload forecasting for a call center: methodology and a case study | 2010-04-21 | Paper |
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule | 2009-07-17 | Paper |
Dimensioning Large Call Centers | 2009-07-10 | Paper |
Statistical Analysis of a Telephone Call Center | 2007-08-20 | Paper |
Queueing systems with many servers: null controllability in heavy traffic | 2007-08-06 | Paper |
A Brownian control problem for a simple queueing system in the halfin--whitt regime | 2006-09-21 | Paper |
Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue | 2006-01-23 | Paper |
The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue | 2004-10-05 | Paper |
Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic. | 2004-09-15 | Paper |
Heavy traffic limits for queues with many deterministic servers | 2004-08-16 | Paper |
Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences | 2004-08-16 | Paper |
Queueing models of call centers: An introduction | 2003-01-27 | Paper |
On Pooling in Queueing Networks | 2002-08-07 | Paper |
https://portal.mardi4nfdi.de/entity/Q2725608 | 2002-01-17 | Paper |
A model for rational abandonments from invisible queues | 2001-04-03 | Paper |
State-dependent stochastic networks. I: Approximation and applications with continuous diffusion limits | 2000-09-24 | Paper |
Multi-armed bandits in discrete and continuous time | 2000-07-19 | Paper |
Variably skewed Brownian motion | 2000-05-18 | Paper |
Strong approximation for Markovian service networks | 1999-05-05 | Paper |
Estimating characteristics of queueing networks using transactional data | 1999-01-17 | Paper |
Server Staffing to Meet Time-Varying Demand | 1997-11-12 | Paper |
Fluid and diffusion limits for queues in slowly changing environments | 1997-09-24 | Paper |
Strong Approximations for Time-Dependent Queues | 1996-03-25 | Paper |
From Project to Process Management: An Empirically-Based Framework for Analyzing Product Development Time | 1996-03-18 | Paper |
Lévy bandits: Multi-armed bandits driven by Lévy processes | 1996-01-15 | Paper |
https://portal.mardi4nfdi.de/entity/Q4843003 | 1995-08-16 | Paper |
https://portal.mardi4nfdi.de/entity/Q4326619 | 1995-03-22 | Paper |
https://portal.mardi4nfdi.de/entity/Q4315951 | 1995-01-31 | Paper |
On Harris Recurrence in Continuous Time | 1994-12-19 | Paper |
Discrete multiarmed bandits and multiparameter processes | 1994-04-21 | Paper |
Regenerative closed queueing networks | 1993-01-16 | Paper |
Stochastic discrete flow networks: Diffusion approximations and bottlenecks | 1992-06-27 | Paper |
Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations | 1992-06-25 | Paper |
Optimal switching between a pair of Brownian motions | 1990-01-01 | Paper |
https://portal.mardi4nfdi.de/entity/Q3354428 | 1990-01-01 | Paper |
https://portal.mardi4nfdi.de/entity/Q3798562 | 1988-01-01 | Paper |
Complete and symmetrically complete families of distributions | 1987-01-01 | Paper |
Continuous multi-armed bandits and multiparameter processes | 1987-01-01 | Paper |
Admissibility as a touchstone | 1987-01-01 | Paper |
All admissible linear estimators of the mean of a Gaussian distribution on a Hilbert space | 1984-01-01 | Paper |
Invariance principle for symmetric statistics | 1984-01-01 | Paper |
Linear estimators and measurable linear transformations on a Hilbert space | 1984-01-01 | Paper |
Symmetric statistics, Poisson point processes, and multiple Wiener integrals | 1983-01-01 | Paper |
Optimal Entering Rules for a Customer with Wait Option at an M/G/1 Queue | 1983-01-01 | Paper |
Optimal stopping and supermartingales over partially ordered sets | 1981-01-01 | Paper |