On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
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Publication:3637423
DOI10.1287/opre.1030.0088zbMath1165.90385OpenAlexW2089878060MaRDI QIDQ3637423
Mor Armony, Constantinos Maglaras
Publication date: 10 July 2009
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/opre.1030.0088
Applications of game theory (91A80) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Consumer behavior, demand theory (91B42) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)
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